FAQ
About Our Products
Are your products authentic Japanese bonsai tools and accessories?
Yes, all our products are 100% authentic and made in Japan. We source our bonsai tools and accessories from skilled Japanese manufacturers who use traditional techniques passed down through generations. Each product reflects the precision, quality, and craftsmanship Japan is known for.
Where are your products made?
All our bonsai tools and accessories are proudly made in Japan by expert craftsmen. We work closely with local manufacturers to ensure our products meet the highest standards of quality.
What makes Japanese bonsai tools better?
Japanese bonsai tools are renowned for their precision, durability, and ergonomic design. Crafted from premium materials like carbon steel, these tools are trusted by bonsai enthusiasts and professionals worldwide.
Do you work with Japanese manufacturers directly?
Yes, we collaborate directly with Japanese manufacturers, ensuring that every product we offer is genuine, high-quality, and supports the local craftsmen who are the backbone of Japan's bonsai industry.
Are your products suitable for beginners and experts?
Absolutely! Our collection includes tools and accessories tailored for beginners starting their bonsai journey as well as advanced tools for seasoned bonsai professionals.
Shipping Questions
Where do you ship?
We offer worldwide shipping, delivering to Europe, North America, and beyond. Wherever you are, we aim to bring authentic Japanese bonsai products to your doorstep.
How much does shipping cost?
Shipping costs vary based on your location and the size of your order. You can see the shipping fee during checkout before confirming your purchase.
How long does shipping take?
Processing Time: Orders are processed within 1-3 business days.
Delivery Time: International shipping usually takes 7-21 business days, depending on the destination.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number to monitor your shipment.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase if the item is unused and in its original condition. Please ensure the product is returned in its original packaging.
How do I request a refund?
To request a refund, contact us at info@samuraibonsai.shop with your order details and reason for the return. Once approved, we’ll provide instructions for sending the item back.
Are there any non-refundable items?
Yes, unfortunately, certain items, such as customized products or products that were used, are non-refundable.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive and inspect the returned item. The amount will be credited back to your original payment method.
Other Questions
Why should I buy from Samurai Bonsai?
Samurai Bonsai is committed to providing authentic Japanese bonsai tools and accessories that are crafted with care and precision. By purchasing from us, you support Japanese craftsmanship and receive high-quality products designed to elevate your bonsai experience.
Do you offer customer support?
Yes! We’re here to help. If you have any questions or concerns, feel free to contact us through our contact form or email us at info@samuraibonsai.shop.